„Click loans” are quick loans provided by banks that customers can get through a bank transaction service.
The Financial Ombudsman (RF) is examining the quick loans and asked the banks to provide information on this topic. RF also wants to know if and how customers can opt out of this loan option.
The bank that maintains our bank account assumes that it knows our financial situation sufficiently to no longer check our creditworthiness when granting a loan. This solution is beneficial for banks because it saves staff time and loan processing costs. In addition, it is also preferred by customers, because loans can be taken quickly, without unnecessary procedures.
The problem may arise when an unauthorized person gains access to our account. As a result, customers often want to disconnect this product from the bank’s offer for fear that fraudsters will get involved. However, the RF has noted that not every bank provides such an opportunity.
In light of the situation, the RF has taken action to protect the clients of the financial market entities whose interests they represent.