Allianz has launched for its clients a new function of mobile Damage Assistance. Thanks to this solution customers can monitor the progress of their car insurance claim settlement process – from the damage report to receipt of the car from the garage.
“Our aim was the developing of a very simple and friendly tool for users. We knew that it had to be a digital solution which can meet our clients’ needs. At the same time, we remembered about the total information transfer model’s change. So far a client had to search for information about the claim settlement process by himself. The new solution gives clients permanent control. Car owners are informed about the next step of the claim settlement process”, said Bartosz Fijałkowski, the coordinator of the damage operational support team in Allianz Poland.
