Motor claim settlement without human involvement?

Dodano: 20-12-2022

The first fully automatic settlement of an comprehensive motor insurance claim was carried out by Warta, and the entire process took place without human intervention.

The injured party's claim was accepted by a voicebot. In the next step, a list of required documents was automatically created and sent to the customer via email. In the same way, an order was placed for the repair shop. The latter prepared a cost estimate, which was accepted by Warta. Let's emphasize that all of the above was done automatically.

It took a total of five minutes to verify the cost estimate, confirm liability, and prepare and approve the payment, and the entire process - from filing the claim to approving the payment - took only two days.